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Shipping With
Us
How can I arrange a shipment with
SIA Cargo?
SIA Cargo has a worldwide network of Sales offices. To arrange
a shipment or obtain information on our products and services,
contact our office nearest to you. Visit our Worldwide Offices
directory on our website for location details.
How can I make a claim for my shipments?
A claim can be made by writing to us, and sending supporting
documentation that will help confirm your entitlement to claim.
This may include commercial invoices, packing list, copy of
air waybill, and survey reports.
Notification Period for Various Types of Claims
Total Loss — We must receive your notification to claim
within 120 days from the date of issue the air waybill. (Same
as non-delivery)
Partial loss / damage / pilferage — Your notification
to claim must be received within 14 days of delivery of the
shipment.
Delays - If your goods are delayed, your claim must be taken
within 21 days of the date the goods are placed at your disposal.
In all instances, action to proceed with claim must be taken
within 2 years from the date of arrival, or date it ought
to have arrived, at the destination.
For further information, please contact our office nearest
to you.
To what destinations does SIA Cargo fly?
We serve 75 cities in 38 countries as detailed in our Route
Network section.
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Shipment Tracking
How do I track my shipments?
We provide you with the options to track your shipments: WebTrack
and WAP Track.
For Internet users, you can track your shipments using our
WebTrack. You just need to enter the last 8 digits from your
air waybill in the tracking field provided. Our system will
provide you with the latest status of your shipments.
You can track your shipments while you are on the move using
our WAP Track and CargoLine. Please refer to our Technology
page for more information on using our WAP Track and CargoLine
services.
I am having a problem tracking a shipment. Who do I contact?
Please contact us for assistance. If you click on the Contact
Us section of our website, you will be able to send us an
email.
Can I track my shipments without the airwaybill number?
Your air waybill number provides us with the best and
most accurate method of tracking your shipments.
Products and
Services
Where can I find information on
transporting my pet?
Our web site can provide you with the basic information on
shipping Live Animals.
Please contact our office nearest to you so that our experienced
agents can answer all your queries and guide you through the
shipping process.
Does SIA Cargo offer guaranteed international airfreight
services?
Yes. Our premium product, Swiftrider®,
guarantees you the uplift of your cargo, or your money back.
To find out more about Swiftrider®, visit our Products
site or call the SIA Cargo office nearest to you.
In which areas of cargo logistics
is SIA Cargo specialized?
With more than 50 years experience, SIA Cargo has become
an expert in transporting Perishables
and Valuables. Transportation
of Live Animals such as cattle, horses and sheep is part of
our routine day-to day operations. We have a team of trained
staff to handle your Dangerous
Goods.
Safe delivery and proper handling are our forte.
Feedback and Comment:
I have more questions, where can I get additional information?
You can Contact Us via email or
our offices worldwide for assistance. We are ready to assist
you in any question you have about our services and us.
How can I make a suggestion or comment to SIA Cargo?
You can make your suggestion or comment to us via our Contact
us sections on this web site.
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