Cargo 2000 is a quality management system adopted by many of the world's leading airlines and freight forwarders. SIA Cargo joined Cargo 2000 in May 2004.

Customers who use Cargo 2000 forwarders can be assured that shipments carried by SIA Cargo will be handled and tracked within very strict timelines from the moment they are accepted at origin airport until delivery at destination airport. The intended improvement in timelines aims to ensure further improvements in customer satisfaction levels with the airline.

Cargo 2000 provides a common plat-form of service quality and standards between airline and forwarder. The com-mon platform is vital in driving efficiencies and improvements for all participants in the supply chain and I am delighted that SIA Cargo has been awarded its Certificate of Approval, said Mr Hwang Teng Aun, President of SIA Cargo.

Mick Fountain, Chairman of Cargo 2000, said: There cannot be anybody who could intellectually argue against having one common platform for the transfer of information for the air cargo industry with total transparency. Implementation of the standards required for this demands the adoption of a robust Quality Management System. It is gratifying that SIA Cargo is proactively pursuing this objective within the Cargo 2000 framework.